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PRIVACY POLICY

Last updated: 8-18-2026 · Effective for members of Keysurance, serving Greater LA since 2017

OUR COMMITMENT

Your privacy matters to us, especially because our service involves storing a spare key to your home and verifying your identity before delivering it. This policy explains exactly what information we collect, why we collect it, how long we keep it, and how you can have it deleted.

WHAT WE COLLECT

Category

Examples

Collected When

Contact
information

Name, email, phone number, home address

Sign-up

Account
security
details

4-digit PIN, security question & answer

Sign-up

Payment
information

Billing details, handled via PayPal

Sign-up/ billing

Government
ID

Driver's license, for identity verification

In person, at initial key pick-up

Delivery
verification

PIN and security question responses given by phone, plus government ID shown to the delivery driver in person

Each time a delivery is requested

We do not collect your driver's license, or any biometric information, through this website. That verification happens in person — at your initial key pick-up appointment, at a Keysurance kiosk, and again at the time of each delivery — so this sensitive information is never transmitted or stored through our online sign-up form.

WHY WE COLLECT IT

  • Contact info — to create your account and know where to deliver your key.

  • PIN & security question — to confirm it's really you before every delivery.

  • Government ID — to confirm your identity once, in person, before we accept your spare key into storage, and again in person at the time of each delivery before your key is handed over.

  • Payment info — to process your membership billing.

HOW LONG WE KEEP IT

Data Type

Retention period

Contact & account info

For as long as you're an active member, plus 90 days after cancellation for account recovery purposes

Driver's license verification record

Retained only as a verification record (e.g., confirmation that ID was checked and matched); the physical/photo copy, if any, is not retained beyond the verification appointment unless required by law

PIN & security answers

Removed immediately upon account deletion

Payment info

Held by PayPal under their own retention policy; Keysurance does not store your full card number

HOW YOU CAN DELETE YOUR INFORMATION

You can request deletion of your account and associated information at any time by contacting us at support@keysuranceca.com or calling (213) 913-1171. We will confirm your identity before processing a deletion request, and will delete or de-identify your information within 90 business days, except where we're required to retain certain records by law (e.g., billing records for tax purposes).

YOUR CALIFORNIA PRIVACY RIGHTS

Because Keysurance operates in California, you have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to:

​

  • Know what personal information we've collected about you

  • Request deletion of your personal information

  • Correct inaccurate personal information

  • Limit the use of sensitive personal information (including government ID data)

  • Not be discriminated against for exercising these rights

To exercise any of these rights, contact us at support@keysuranceca.com.

WHO WE SHARE INFORMATION WITH

  • We do not sell your personal information. We share information only with:

  • PayPal, to process payments

  • Our delivery personnel, limited to what's needed to complete a verified delivery (name, address, and confirmation that your identity was verified — not your PIN or security answer itself)

  • Law enforcement, only when legally required (e.g., a valid subpoena or court order)

HOW WE PROTECT YOUR INFORMATION

  • Identity is verified before every key delivery

  • Account access is limited to authorized Keysurance staff

  • Sensitive verification steps (ID check) happen in person, not online, to reduce digital exposure of that data

CHANGES TO THIS POLICY

If we make material changes to this policy, we'll notify active members by email before the changes take effect.

CONTACT US

Questions about this policy or your data? Reach us at support@keysuranceca.com or (213) 913-1171.

© 2017–2026 Keysurance. All rights reserved.

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