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TERMS OF SERVICE

Last updated: 8/18/2026 · Applies to all Keysurance memberships

WHAT KEYSURANCE DOES

Keysurance is a spare key storage and delivery service. When you request a delivery, we deliver your stored key within a 3-mile radius of your address on file. Keysurance does not unlock doors. You are responsible for retrieving your key upon delivery and using it to access your home yourself.

YOUR KEY, ONCE DELIVERED

Once your key is delivered, you may keep it, return it to the driver on the spot, or arrange to send it back to our storehouse later. Your membership and billing continue even if you have not returned your key to storage, unless you cancel your service.

IDENTITY VERIFICATION

  • Your identity is verified in person, using a valid driver's license at your initial key pick-up appointment.

  • Before every delivery, you must verify your identity by phone using your PIN and security question, and show valid government ID to the delivery driver in person before your key is handed over.

PRICING & FEES
Item

Fee

Monthly membership

$7/month

Annual membership

$77 for the first year (a $7 discount off the standard $84 annual rate)

Key pick-up (initial)

$10 one-time fee on Monthly plans; free on Annual plans

Emergency delivery

$40 flat fee, covering the first 3 miles from the address on file, plus $2 per additional mile. Requires phone verification (PIN + security question) plus valid government ID shown to the driver in person.

Memberships renew automatically until cancelled. There is no fee to cancel.

CANCELLATION

You may cancel your account at any time by calling the number provided to you at sign-up — there is no subscription cancellation fee. However, no refund is issued for the current billing month or term in which you cancel. If you signed up under a promotional rate, that rate is forfeited if you sign up again in the future. A requested delivery can also be cancelled if you find your keys — a $5 fee applies if the driver has already been dispatched.

GETTING STARTED

Your service begins once we've processed your key(s), which typically takes 3–5 business days from your key pick-up appointment.

ADDITIONAL KEYS & AUTHORIZED USERS

One key's storage is included with your membership. Additional keys may be stored for $0.50 per key. You may also add up to two authorized users (18 or older) to your account by contacting us directly.

CONCIERGE ASSIST (OPTIONAL ADD-ON)

For members who add Concierge Assist ($5/month), Keysurance will help arrange rideshare transportation in qualifying emergency situations (e.g., stranded without access to a working payment method). The $5/month fee covers access to this coordination service; the cost of the actual ride is a separate charge, billed to the payment method already on file with your Keysurance account. Concierge Assist is a coordination service — Keysurance does not employ the drivers involved and is not responsible for the third-party rideshare provider's conduct, availability, or service quality.

LIABILITY

If a key is lost, stolen, or destroyed while in Keysurance's custody, we will notify you and immediately conduct an investigation. The affected customer will be notified once that investigation has been completed.

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Keysurance deliveries have a 1-hour window. This window is guaranteed only for deliveries within the 3-mile radius of the address on file for your account; deliveries beyond that radius are not covered by the 1-hour guarantee. If we are unable to complete a guaranteed delivery within that window through no fault of your own, the delivery fee will be discounted.

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Keysurance is not a locksmithing company. We are not responsible for any damage that already existed prior to your key being placed into storage.

CHANGES TO THESE TERMS

If we make material changes to these terms, we'll notify active members by email before the changes take effect.

CONTACT US

Questions about these terms? Reach us at support@keysuranceca.com or (213) 913-1171.

© 2017–2026 Keysurance. All rights reserved.​

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